← Asmuth AI

Refund Policy

Product: Asmuth (also referred to as Asmuth AI)
Last updated: 1 August 2026
Scope: Global purchases via our website (all countries where checkout is offered).

Note: The legal entity name (LEGAL_NAME) and Indian jurisdiction state (STATE) remain TBD until finalized. Support email and site URL below are live.

Overview

Yes. We offer a 7-day refund window for accidental or unused pack purchases for customers worldwide.

If you have not used the purchased pack (as defined below), you can request a full refund within 7 days of purchase via the refund request form in your website dashboard (when available) or by emailing support@asmuthai.com with your account email and payment / order reference.

This Refund Policy applies to paid one-time prepaid packs (for example Starter, Pro, Pro+) sold through our website (processed by Dodo Payments). It forms part of our Terms and Conditions.

Mandatory local law: If the consumer laws of your country of residence (for example EU/EEA/UK withdrawal rights, Brazilian CDC, Canadian provincial consumer law, or Australian Consumer Law) give you stronger or longer rights than this Policy, those rights apply and this Policy does not reduce them. Where those laws allow you to waive or lose a withdrawal right once digital service performance has begun with your consent, our “used pack” rules below explain how we treat performance as started.

What counts as “unused”?

Our standard refund policy only covers unused purchases (except where mandatory law requires otherwise).

A purchase is unused only if no allotment from that purchase has been consumed after the pack was applied to your account. For Asmuth that means:

  • No AI credits from the Services have been consumed after the pack grant was applied; and
  • No listening / meeting-audio seconds have been consumed after the pack grant was applied.

Practical rule we apply: if, after your pack was applied, either aiCreditsUsed or listeningSecondsUsed on your account increases, the purchase is treated as used and is not eligible for a goodwill / policy refund under the unused-pack rule.

Starting a session that burns listening time, sending an AI request that bills credits, running screen analysis that bills credits, or otherwise consuming metered usage after purchase will make the purchase ineligible under the unused-pack rule.

Because Asmuth is a digital service that begins delivery when your pack is applied and when you use metered features, we are generally unable to refund once the service has been used, except where mandatory local law requires a refund.

What we do not refund (under this Policy)

  • Purchases where any AI credit or listening time has been used after the pack was applied (unless mandatory law requires otherwise)
  • Partial refunds for leftover (unused) credits or minutes on a pack that has already been partly used
  • Free trial / Free plan allotments (there is no charge to refund)
  • Requests made more than 7 days after the purchase date (unless a longer mandatory cooling-off / withdrawal period applies to you)
  • Second or later refund requests from the same person under our one-refund rule (see below), except where mandatory law requires otherwise
  • Chargebacks filed without first contacting us may result in account suspension pending review

We do not issue partial refunds for unused credits remaining on a used pack, except where required by law.

EU / UK / EEA consumers (withdrawal / cooling-off)

If you are a consumer in the EU/EEA or UK:

  • Distance contracts for digital content / digital services may include a 14-day withdrawal right under applicable consumer law.
  • If you ask us to start performance during that period (for example by purchasing a pack that is applied to your account and then using AI credits or listening features), you may be asked to acknowledge that you lose the right of withdrawal once performance has begun, to the extent allowed by law.
  • If you have not used the pack (unused as defined above) within the applicable statutory period, you may request a refund consistent with that law — contact support@asmuthai.com and mention your country of residence.
  • Our standard 7-day unused window is a minimum commercial policy; it does not shorten any longer statutory right that applies to you.

Canada, Latin America, United States, and other regions

  • Canada: Provincial consumer protection rules may apply. Contact support@asmuthai.com; we will honour mandatory rights. Our unused 7-day policy applies as a baseline commercial commitment.
  • Brazil and other LATAM markets: Consumer defence codes (for example Brazil’s CDC) may provide cooling-off or other remedies for online purchases. Where those rights are mandatory, they prevail.
  • United States: Except where state law requires otherwise, refunds follow this unused 7-day policy.
  • Other countries: We apply this Policy globally and will comply with mandatory local consumer refund / withdrawal rules when you identify your country of residence in your request.

One refund per person

Important: Under our commercial policy, we allow one refund per person / user, not unlimited refunds per account or email.

If you have already received a refund from us, later purchases are not eligible for another refund under this commercial one-refund rule (except where mandatory law requires otherwise).

We may refuse refunds where we reasonably detect abuse (for example multiple accounts created to obtain repeated refunds).

How to request a refund

  1. Prefer the refund form in your Asmuth website dashboard at https://asmuthai.com (when available).
  2. Or email support@asmuthai.com within 7 days of purchase (or within any longer statutory period that applies to you) with:
    • Account email
    • Country of residence
    • Approximate purchase date and pack (Starter / Pro / Pro+)
    • Dodo / payment reference if you have it
    • Brief reason (optional)
    • If claiming a statutory right (EU/UK/Brazil/etc.), say so explicitly

We may verify that the pack is unused using our usage records before approving a policy refund.

Approved refunds are processed through Dodo Payments back to your original payment method. Timing depends on Dodo and your bank / card / local payment provider (often several business days; international cards may take longer).

Currency, taxes, and GST / VAT

Pack prices at checkout may be in INR or another supported currency, and may include or add GST, VAT, or other taxes as displayed. Refunds, when approved, are for the amount actually charged for that purchase (including tax components as required by payment-provider and tax rules), subject to Dodo’s refund mechanics.

Encouragement to try before you buy

We encourage you to test Asmuth thoroughly on the Free trial (if available) before purchasing a paid pack, especially because used digital packs are generally non-refundable under this Policy.

Changes

We may update this Refund Policy by posting a new version and updating the “Last updated” date. The policy in effect at the time of your purchase generally applies to that purchase, except where law requires otherwise.

Contact

  • Email: support@asmuthai.com
  • Legal entity: TBD, trading as Asmuth
  • Website: https://asmuthai.com
  • Primary establishment: India (Services offered globally)

This document is a product-aligned draft for Asmuth’s global launch and is not a substitute for advice from a qualified lawyer. Confirm Dodo Payments’ cross-border refund capabilities and consumer withdrawal rules (EU/UK 14-day, LATAM, Canada, Australia, etc.) before launch.